Thank you for choosing our platform for your digital automation needs. We are committed to providing high-quality digital products, including scripts and algorithms, to streamline your data processing tasks. To ensure transparency and customer satisfaction, we have outlined our refund and returns policy below.
General Policy Overview
Our goal is to ensure that you receive a product that meets your expectations and serves your intended purpose. As our offerings consist solely of digital products, the nature of these items requires careful handling regarding refunds and returns. Once a product is downloaded or accessed, it is considered delivered, and the following terms will apply.
Eligibility for Refunds
Refund requests are assessed on a case-by-case basis, considering the unique nature of digital products. The following scenarios are eligible for a refund:
- Technical Malfunctions
If the script or algorithm does not perform as described due to technical errors inherent in the product, we will evaluate and, if necessary, provide a refund. Evidence of the malfunction may be required, such as screenshots or error logs. - Incompatibility Issues
If the purchased product is incompatible with your system or software despite meeting the stated technical requirements, you may be eligible for a refund. Please ensure you have verified compatibility before purchase. - Unauthorized Transactions
Should a purchase occur without your consent, such as through fraudulent use of payment information, we will investigate the claim thoroughly. Valid documentation may be required to process the refund.
Non-Refundable Circumstances
Certain situations may not qualify for a refund, including but not limited to:
- Change of Mind
We are unable to offer refunds for digital products if the sole reason is a change of mind after purchase. - Customization Requests
If a purchased product is modified or customized by the customer or a third party, refunds cannot be issued for issues arising from those changes. - Improper Use
Refunds will not be provided if issues arise from misuse or failure to follow the provided documentation and guidelines. - Third-Party Compatibility
While we strive to ensure compatibility with various platforms and tools, we cannot guarantee flawless integration with third-party systems not explicitly mentioned in the product description.
Support for Resolution
Before requesting a refund, we encourage you to contact our support team to resolve any issues. Our team of experts is available to assist with troubleshooting, installation guidance, and technical advice to ensure the product functions as intended.
How to Request a Refund
To initiate a refund request, please follow these steps:
- Submit a Support Ticket
Reach out to us through our designated support channel, providing details about the issue, your order ID, and any relevant evidence, such as error messages or screenshots. - Evaluation Process
Our team will review your request and may ask for additional information to assess the situation. We aim to provide a resolution within a reasonable timeframe. - Refund Decision
If your request is approved, the refund will be processed via the original payment method. If declined, we will provide an explanation and, where possible, suggest alternative solutions.
License and Access
Please note that refunds may affect your access to the purchased product. In cases where a refund is issued, your license to use the product will be revoked, and you must delete any copies in your possession. Continued use of refunded products may result in legal action.
Feedback and Improvements
We value feedback from our customers to improve our products and services. If your refund request is related to a feature or functionality issue, we welcome your suggestions. Your insights help us enhance our offerings and better serve your needs.
Product Descriptions and Pre-Purchase Information
To ensure customer satisfaction, we provide detailed descriptions, feature lists, and technical specifications for each product. We encourage you to thoroughly review this information before making a purchase to confirm that the product aligns with your requirements. If you have questions, our pre-sales support team is available to assist.
Trials and Demonstrations
Where applicable, we may offer trial versions or demonstrations of certain products. These options allow you to test the functionality and compatibility of our scripts or algorithms before committing to a purchase. Refunds are not provided for issues that could have been identified during a trial period.
Customer Responsibility
As a customer, it is your responsibility to:
- Ensure that your system meets the product’s technical requirements.
- Carefully review the product details and compatibility notes.
- Use the product in accordance with the provided instructions and licensing terms.
Exceptional Circumstances
In rare cases where unforeseen issues arise, we are committed to addressing them fairly and promptly. We understand that unique situations may require flexibility, and we will consider such cases individually to reach an equitable solution.